T&C
shipping
EU orders can take 1 to 5 business days to arrive after the shipping date, which will be announced every time that my shop goes live. International orders can take up to a week or longer, depending on the circumstances.
Please be patient, this shop is run solely by me, I’m not a large business with a team of people, every order is packaged, labelled, and sent off myself. To save time, studio space and costs, I pack and ship all the orders together approximately two to three weeks after my shop is restocked. Specific timelines and announcements can be found on my instagram page or by signing up to my newsletter. I will always aim to have things sent out on the set date, but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. If for any reason there are delays in sending work out from the studio I’ll be in touch.
When an item is dispatched from my studio for international shipping, it falls under the jurisdiction of the receiving country’s postage service and customs. In case of any issues such as loss, please contact both myself and the postage companies. All my pieces are shipped with FedEx insurance coverage. While I’ll make every effort to assist, unforeseen circumstances can occur. If something goes missing, contact me, and we can discuss options like a refund or sending out another order. Instances of breakage or missing items are handled on a case-by-case basis and are infrequent.
Orders shipped outside the EU are sent DDU (Delivery Duty Unpaid). The recipient is responsible for customs and import duties upon the parcel’s arrival in the destination country. I don’t have control over these charges and cannot provide the exact cost, as customs policies vary dramatically from country to country. It’s advisable to check with your local customs office for current charges before placing an order. If a parcel is returned to my studio due to unpaid customs charges, the customer bears full liability. Any refunds will be subject to deductions for postal charges, return shipment costs, customs charges, and handling fees.
returns and refunds
Returns are only accepted in the event that I mistakenly ship out the wrong items. If such a situation arises, please contact me, and I’ll rectify the order. However, please note that once the pots have been used, they cannot be refunded or exchanged due to their nature.
If your parcel hasn’t arrived a week after dispatch, please contact me immediately so that I can attempt to locate or resolve the issue. After 10 days, the chances of finding or correcting the situation are extraordinarily low. Shipping dates are scheduled to send several months’ production at once, and I cannot track each one individually to ensure correct delivery. Please note that I do not offer full refunds for inquiries made more than a month after the original dispatch date. A partial refund may be considered depending on the situation. Since it’s late, there’s virtually nothing I can do, as couriers typically don’t refund shipping or insurance a month or more after dispatch.
All my pieces are insured for the shipping. This safety measure is not optional nor negotiable. Some artworks may take full weeks to develop, and I can’t just let all that work and incomes on the hands of fate and carriers. This will cover the full price of the piece and delivery costs in case it arrived damaged or got lost. Provided that you reach me as soon as possible, so that I communicate with the shipping and insurance company before the insurance expires, to fully compensate your purchase.
In addition, some of my large and sculptural pieces may be sent in wooden boxes, which also adds to the shipping costs. All these measures are taken so that my work can arrive in perfect conditions to you.
caring for pieces
Handmade stoneware and porcelain ceramics, while vitrified at high temperatures, are more prone to chipping in comparison to mass-produced wares. While these items are designed for everyday use, it’s important to note that being artisanal, they require more careful handling than typical mass-produced ceramics.
Please handle your tableware with care, preferably washing them by hand. Avoid using strongly staining foods or liquids with these ceramics. It’s advisable to wash them promptly after use, and if possible, avoid leaving liquid in them overnight or for extended periods. For the same reason, it’s not recommended to use a microwave or dishwasher. While they are technically dishwasher and microwave safe, it’s best to hand wash handmade ceramics for optimal durability.
Variations in appearance may occur for items with a quantity option, as all my pots are handmade, resulting in subtle differences from one item to another. For pieces listed without a quantity option, they should closely resemble the pictured item.
Sculptural and merely decorative pieces may be glazed in a variety of ways, since their purpose is not that of tableware. Even when much more resistant to time than other art forms some ceramics might not be food safe, unless stated otherwise, may leach under acids or bases, or may be easy to scratch; some may be just delicate. Whatever the case may be, sculptural and decorative pieces are not meant to be washed with detergents or acids, hit, cut, microwaved, or improperly handled.
shop updates
My online shop is periodically restocked with substantial batches, and the timing is not fixed. Announcements regarding when new items will be available can be found on my instagram page or by signing up to my newsletter. For more precise information, feel free to reach out to me directly.
general gata protection regulation GDPR
It is oldgrowthstudio.com’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, purchases, and information about how you use our website or online service.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of personal information if anyone decided to use this website. If you choose to use our service, then you agree to the collection and use of information in relation with this policy. The personal information that we collect are used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.
Also, our site may contain links to third-party sites and services. Please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
information collected about you
The information we collect falls into one of two categories: voluntarily provided information and automatically collected information. Voluntarily provided information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions. Automatically collected information refers to any information automatically sent by your devices while accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence.
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is lawfully, fairly and reasonably necessary in a transparent manner to provide our services to you. We may ask for personal information (for example, when you subscribe to our newsletter, when you contact us, or for shipping purposes) including but not limited to your name, email, phone number, and postal address.
You may withdraw your consent to collect and use your personal information at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. If you have any further enquiries about how to withdraw your consent, please feel free to contact us.
how your collected information is used
We may collect personal information from you when you do any of the following on our website:
- Sign up to receive updates from us via email or social media channels
- Place an order for a product
- Enter any of our competitions, contests, sweepstakes, and surveys
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- To provide you with our platform’s core features and services
- To fulfil your orders, deliver products or services to you
- To send you promotional information about our own products and services
- To run competitions, sweepstakes, or offer you additional benefits
- For analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
- For internal record keeping and administrative purposes
- To ensure that our sites and apps are safe, secure, and used in line with our terms of use
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with MailPoet, our email marketing provider, so they can send these emails on our behalf.
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from trusted sources. For example, our analytics and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
security of your personal information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. And if we received personal information about you from a third party, we would also protect it.
At oldgrowthstudio.com we use unique, secure passwords for websites, computers and devices containing sensitive data, as well as 2 factor authentication where possible. We also use security software to enhance the protection of our devices and website, and renowned card processing providers to handle any payments for us.
Although we will do our best to protect the personal information you provide to us, no one can guarantee absolute data security, and is up to you selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
how long your personal information is kept
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with legal, accounting, or reporting obligations.
use of cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.
By continuing to use this website, you agree to this site dropping cookies on your device. We use them, as described, to provide you with a great experience and to help our website run effectively. Functional cookies are used to securely serve this website to you. Analytics and performance cookies are used on this site as well.
For more information about the cookies that our hosting or providers may send to your browser you should redirect to their own sites: Hostinger, Mail Poet, WooCommerce and Google Analytics.
service providers and limits of our policy
We employ third-party companies and individuals to facilitate taking payments, collecting information for the newsletter and shipping products; and to assist us in analysing how visitors and costumers use the website.
We want to inform our users that these third parties have access to your personal information, such as our couriers, or Stripe and PayPal, which are credit card processing providers. The reason is to securely perform the tasks described before on our behalf. They are large, respected companies who should keep their data secure, and which are obligated not to disclose or use the information for any other purpose.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
rights and controlling your personal information
If you want to request a copy or want to correct the personal information you have given to us; to restrict, object the use of, or delete at any time your personal data; or to communicate any issue or questions about data protection, please, do not hesitate to contact us. We will promptly take steps to send, correct or delete your data under your request, or to respond addressing any issue or question you may have.
children's privacy
Our services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
changes to this privacy policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact me.